От ответа Ларса мне не становится легчеDear Eduard
I’m really sorry but this is the fastest way to send the cargo to Punta Arenas… if we had sent it by sea, the cargo would arrive at Punta Arenas around Jan 21-22…
Once again I clarify that Customs put your cargo on hold and requested a lot of documentation and time to release it… we did our utmost to solve this matter in shortest time but we could not match requested times…
Kind regards
Mit freundlichen Grüssen / With best regards / Un cordial saludo
Marco Leiva
Operations Supervisor
Что толку от извинений ОлафаFrom: Lars Reil [mailto:Lars.Reil@saco.de]
Sent: Tuesday, January 08, 2013 3:13 PM
To: 'Marco Leiva'; eduard@maydanik.de; allison.mena@sslconsolidation.cl; 'Romina Rojas'; 'In Time / Olaf J. Kleinknecht'; 'Daniela Cordero'; IOV762@MAIL.RU
Subject: ETA in Punta Arenas
Hi Olaf,
on 03.01.13 Marco advise the eta in Punta Arenas.
So no idea why Eduard said now he was not in charge.
We both decided to minimize the pain of the consignee.
And we choose/decided to use the fast way.
Did Eduard, ever advise to us that he need the cargo
latest on 15.01. !? I guess not.
As you know we arranged a extra truck which costs
usd 1500 extra. At the moment it is not clear how
to cover these charges. When Mr. Eduard still pretending that
we made any mistake and give us the feeling that we did not do the
utmost to solve this matter, than we will stop the communication with him.
We explained that all delays which happen until now are occur due
Chile customs. Neither Saco/SSL/In Time nor Consignee/Eduard is responsible
for that delay. It is force majeure and now bad luck come on top. Sadly nobody
can’t put Chile customs under regress.
Marco, do not release anything before the payment of our extra charges is clear.
Apparently, it doesn’t matter when further delays are occurring.
Olaf, pls advise urgently how to handle these shipment further on.
I tried to call you. Give me a ring as soon as you can.
Thanks Lars
From: Olaf J. Kleinknecht / In Time [mailto:ojk@intime-ham.com]
Sent: Tuesday, January 08, 2013 7:52 PM
To: Marco Leiva
Cc: 'Lars Reil'; eduard@maydanik.de; allison.mena@sslconsolidation.cl; 'Romina Rojas'; 'In Time / Olaf J. Kleinknecht'; 'Daniela Cordero'; iov762@mail.ru; marco.leiva@sslconsolidation.cl
Subject: RE: ETA in Punta Arenas
Dear Eduard
completely understand yr frustation. But as already pointed out this delay is not caused by In Time or Shipping Line. This is a deciscion of chilenian customs and we couldn't do anything against it. There might be some discrepances in communication, which has nothing to do with the fluence of transportation.
pls comment as we need to know what to do now
best regards
Olaf
From: eduard@maydanik.de [mailto:eduard@maydanik.de]
Sent: Tuesday, January 08, 2013 10:53 PM
To: Marco Leiva; ojk@intime-ham.com
Cc: allison.mena@sslconsolidation.cl; 'Romina Rojas'; 'Lars Reil'; 'Daniela Cordero'; iov762@mail.ru
Subject: RE: ETA in Punta Arenas
I´ll check dates again.
Seems January 15th the latest day to transfer from logistic to ferry.
If truck will be here in first part of day, probably I´ll can make a custom clearing and transfer box on ferry.
But regarding with this short time I´ll need help from local people. Olesya already in Puerto Williams. She is only one person in our team who can speak Spain. I was in custom, but i did not found person who can understand me.
Second, I don´t understand current custom procedure, or procedure to get my box from logistic firm.
I thought that Carnet ATA will be enough. Now I am listen about some different documents. Or I am wrong.
Where I will find my box on January15th in Punta Arenas? Sorry I can't understand current situation at all.
Please describe step by step what I have to do to get my equipment here in Punta Arenas.
Best regards,
Eduard
From: Lars Reil [mailto:Lars.Reil@saco.de]
Sent: Wednesday, January 09, 2013 8:55 AM
To: 'eduard@maydanik.de'; Marco Leiva; ojk@intime-ham.com
Cc: allison.mena@sslconsolidation.cl; 'Romina Rojas'; 'Daniela Cordero'; iov762@mail.ru
Subject: AW: ETA in Punta Arenas
Hi Marco, pls assist Eduard so far this is possible for you.
Or instruct our partner in Antofagasta accordingly to help him.
Thanks Lars
Письмо от Леры, что документы на мой груз ушли из Москвы в ЧилиFrom: In Time / Olaf J. Kleinknecht [mailto:ojk@intime-ham.com]
Sent: Wednesday, January 09, 2013 9:02 AM
To: eduard@maydanik.de; 'Marco Leiva'
Cc: allison.mena@sslconsolidation.cl; 'Romina Rojas'; 'Lars Reil'; 'Daniela Cordero'; iov762@mail.ru
Subject: AW: ETA in Punta Arenas
@Eduard, let us know the outcome of yr check
@Marco, pls check which poss you have to speed up and assist
От Марко
В письме Марко проскакивает упоминание об оригинальных транспортных документах. Мне это не нравится. Ведь оригиналы отправки у Олеси. Пробую уточнить.From: Marco Leiva [mailto:marco.leiva@sslconsolidation.cl]
Sent: Wednesday, January 09, 2013 2:46 PM
To: 'Lars Reil'; eduard@maydanik.de; ojk@intime-ham.com
Cc: allison.mena@sslconsolidation.cl; 'Romina Rojas'; 'Daniela Cordero'; iov762@mail.ru; marco.leiva@sslconsolidation.cl
Subject: RE: ETA in Punta Arenas
Hi Lars
Will check with trucking company where are they going to deliver the cargo and at what time…
Sadly we do not have personnel nor agent in Punta Arenas, so maybe Mr Eduard could find some person frm the hotel who can act as translator…
For customs clearance, Mr Eduard must present ATA carnet plus Original BL to Customs plus warehouse receipt. After that Customs will inspect that description of goods on ATA carnet matches with arrived cargo and after Customs approval, Mr Eduard will be able to pick up the cargo… I don’t how much time the clearing process will take because that depends of Customs officer workload…
Pls confirm whether we send Original BL to Mr Eduard or not as you instructed not to release the cargo till your further confirmation.
Rgds
Mit freundlichen Grüssen / With best regards / Un cordial saludo
Marco Leiva
Operations Supervisor
Марко присылает сканFrom: eduard@maydanik.de [mailto:eduard@maydanik.de]
Sent: Wednesday, January 09, 2013 4:56 PM
To: Marco Leiva; 'Lars Reil'; ojk@intime-ham.com
Cc: allison.mena@sslconsolidation.cl; 'Romina Rojas'; 'Daniela Cordero'; iov762@mail.ru
Subject: RE: ETA in Punta Arenas
What is ¨"original BL"?
Олаф опять извиняется и требует подтверждения, что я не буду требовать от них никаких дополнительных трат. Вообще выглядит не очень хорошо. Или соглашайся или не получишь оригиналы транспортных документов.From: Marco Leiva [mailto:marco.leiva@sslconsolidation.cl]
Sent: Wednesday, January 09, 2013 5:05 PM
To: eduard@maydanik.de; 'Lars Reil'; ojk@intime-ham.com
Cc: allison.mena@sslconsolidation.cl; 'Romina Rojas'; 'Daniela Cordero'; iov762@mail.ru; marco.leiva@sslconsolidation.cl
Subject: RE: ETA in Punta Arenas
Dear Eduard
It is attached document but in Original format…
Rgds
Mit freundlichen Grüssen / With best regards / Un cordial saludo
Marco Leiva
Operations Supervisor
Беру паузу.From: In Time / Olaf J. Kleinknecht [mailto:ojk@intime-ham.com]
Sent: Wednesday, January 09, 2013 5:17 PM
To: 'Marco Leiva'; eduard@maydanik.de; 'Lars Reil'
Cc: allison.mena@sslconsolidation.cl; 'Romina Rojas'; 'Daniela Cordero'; iov762@mail.ru
Subject: AW: ETA in Punta Arenas
Importance: High
Dear Eduard
we have agreed to pay for the extra truck from Valparaiso to Punta Arenas in order to have a small chance reaching the Ferry. As per our experience of travelers receiving their motorbikes in Punta Arenas it shouldn’t be a problem to get yr box out of customs within a short time without any Spanish Language. I am sure that Marco will do his very best to assist as much as he can.
Marco will send the original-BL to you or his agent in Punta Arenas. Meanwhile you clearify with customs in advance to speed up the procedure once the goods arrive.
Once again we have to point out that the complete mess is caused by chilenian customs. It seems that one of the Baggages of Olesya divided into 2 parts. Due to this circumstance the customs had one item more than mentioned in the Transport Document. We – Saco Hamburg, SSL Chile and In Time – are ready to pay for the customs penalty as well as the extra truck. but please understand that we are not responsible for this delay and will not takeover any further additional costs.
Based on this agreement we kindly ask you for reconfirmation and ask Marco to send out the Original-BL
best regards
Olaf
Олаф настаивает
Подтверждаю, главное получить сейчас груз.From: In Time / Olaf J. Kleinknecht [mailto:ojk@intime-ham.com]
Sent: Thursday, January 10, 2013 9:25 AM
To: 'Marco Leiva'; eduard@maydanik.de; 'Lars Reil'
Cc: allison.mena@sslconsolidation.cl; 'Romina Rojas'; 'Daniela Cordero'; iov762@mail.ru
Subject: AW: ETA in Punta Arenas
Eduard,
awaiting yr reply on below letter
thanks
Olaf
После моего подтверждения Марко обещает попробовать ускорить доставкуFrom: eduard@maydanik.de [mailto:eduard@maydanik.de]
Sent: Thursday, January 10, 2013 12:08 PM
To: 'Marco Leiva'; 'Lars Reil'; In Time / Olaf J. Kleinknecht
Cc: allison.mena@sslconsolidation.cl; 'Romina Rojas'; 'Daniela Cordero'; iov762@mail.ru
Subject: Re: AW: ETA in Punta Arenas
Dear Olaf,
I am understand it.
Please give me a possibility to get my equipment and start an expedition.
Best regards,
Eduard
И кажется ему это удаётсяFrom: Marco Leiva [mailto:marco.leiva@sslconsolidation.cl]
Sent: Friday, January 11, 2013 1:15 PM
To: eduard@maydanik.de; 'In Time / Olaf J. Kleinknecht'; 'Lars Reil'
Cc: allison.mena@sslconsolidation.cl; 'Romina Rojas'; 'Daniela Cordero'; iov762@mail.ru; marco.leiva@sslconsolidation.cl
Subject: ETA in Punta Arenas
Dear Eduard
In fact, below information is for carrier’s key person in Punta Arenas
Cargo will be delivered in
Empresa Portuaria Austral – EPA
Terminal Mardones
Add: O'Higgins N°1385, Punta Arenas
Emal : Chileinfo@epa.cl
Tel : (56) 61 - 711200 -
Our carrier said the truck is planned to arrive Jan 15 afternoon… he will push the trucker to arrive earlier but all will depend on weather and road conditions…
Rgds
Mit freundlichen Grüssen / With best regards / Un cordial saludo
Marco Leiva
Operations Supervisor
From: Marco Leiva [mailto:marco.leiva@sslconsolidation.cl]
Sent: Friday, January 11, 2013 6:42 PM
To: eduard@maydanik.de; 'In Time / Olaf J. Kleinknecht'; 'Lars Reil'
Cc: allison.mena@sslconsolidation.cl; 'Romina Rojas'; 'Daniela Cordero'; iov762@mail.ru
Subject: RE: ETA in Punta Arenas
Dear Eduard
Just been informed by carrier that the truck is now foreseen to arrive at Punta Arenas on Jan 13 and that you was in contact with Mr Roberto Sekulovic for pick up.
Rgds
Mit freundlichen Grüssen / With best regards / Un cordial saludo
Marco Leiva
Operations Supervisor
From: eduard@maydanik.de [mailto:eduard@maydanik.de]
Sent: Friday, January 11, 2013 9:21 PM
To: Marco Leiva; 'In Time / Olaf J. Kleinknecht'; 'Lars Reil'
Cc: allison.mena@sslconsolidation.cl; 'Romina Rojas'; 'Daniela Cordero'; iov762@mail.ru
Subject: RE: ETA in Punta Arenas
Thanks,
I hope everything will works as suppoused
Best regards,
Eduard